Frequently Asked Questions
- What do I need to get my power turned on?
- Will I have to pay a deposit for electric service?
- Can I open an account over the phone?
- When will my power be turned on?
What do I need to get my power turned on?
You will need to complete an application, pay a connection fee and deposit, and provide a meter number or street address. An electrical permit or other requirements may apply. For complete details, please visit our Existing Location page if a meter and/or meter box is already installed at your new location or our New Location page if you need a power line installed to a new meter.
Will I have to pay a deposit for electric service?
Yes. A deposit is required for electric service. Visit Security Deposits and Fees for more information.
Can I open an account over the phone?
You may establish a new account by phone and fax, or phone and mail. A signed application is required. This form is available online or we will be happy to fax it to you. You may fax or mail a completed application to us to establish a new account.
When will my power be turned on?
Once the necessary forms are signed and fees are paid, you can expect service to an existing meter the next business day. New service installations can take up to two weeks after all forms are submitted and fees are paid. Please allow adequate time for installation of new service.